Load balancing Nuance Output Manager
Output Manager is an enterprise document management and printing solution from Nuance. It enables the centralized management of enterprise document output. Output Manager consolidates input from multiple platforms and applications and centrally manages resources and documents.
Note: Output Manager is now part of Kofax ControlSuite. ControlSuite integrates print, capture and output management in a single solution and can also benefit from being load balanced, see the ControlSuite Application page for further details.
As print specialists, we understand that print environments can be complex. with multiple technologies and applications. Loadbalancer.org brings these layers together to create systems which are reliable, highly available and high-performing.
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For load balancing Output Manager we recommend Layer 4 Direct Routing (DR) mode, aka Direct Server Return (DSR). However, Layer 4 NAT, Layer 4 SNAT and Layer 7 SNAT can also be used. Deciding which method is best for your deployment depends on a variety of factors. Layer 4 DR mode is the fastest method but requires the ARP problem to be solved and also requires the application running on the real servers to respond to both its own IP address and the VIP. Layer 4 NAT mode requires that the default gateway on the real servers is the load balancer. Layer 4 SNAT mode requires no real server changes, but unlike the other Layer 4 methods, is non-transparent. Layer 7 SNAT mode is also non-transparent and requires no real server changes, but does not offer the raw throughput of the Layer 4 methods.
Layer 4 DR Mode is a very high-performance solution that requires little change to your existing infrastructure. It is necessary to solve the ARP problem on the real print servers. This is a straightforward process and is detailed in the section “Configuring Print Servers for Load Balancing” which can be found in the deployment guide. If you cannot make changes on the print servers, then we would recommend using Layer 7 SNAT Mode. Due to the increased amount of information at Layer 7, performance is not as fast as at Layer 4. Also note that load balanced connections at Layer 7 are not Source IP transparent, which is not usually an issue when load balancing print servers but should still be considered.